Business

How Chefs and Restaurateurs Really Feel About Your Phone in the Restaurant

Plus, their biggest pet peeves and the worst thing a guest has ever done.

When the inherently human experience of eating out collides with consumer expectations in the Uber age, things can go sideways quickly. More than ever, today’s diners’ actions can make or break the experience.

When it comes to guests using their phones in the dining room…

Mobile Phones in Restaurants

What’s the best thing a guest has ever done?

  • Sent a thank-you card
  • Brought us doughnuts
  • Became a regular
  • Left a $1,000 tip
  • Treated staff with respect
  • Shared their wine (that they made themselves)
  • Paid for another person’s food
  • Told our managers how great service was

What’s the worst thing a guest has ever done?

  • Left without paying
  • Didn’t leave a tip
  • Came in drunk and made a mess
  • Clogged up plumbing with steaks, baked potatoes, and dinner napkins
  • Said they were allergic to salt
  • Threw a chair
  • General rudeness
  • Verbally abused staff

What tools/skills would help you serve guests better?

Restaurant skills
Uyen Cao

What do guests do that make your job harder?

  • Have a close-minded attitude
  • Seat themselves
  • Use their phones when they order
  • Not communicate
  • Not disclose food allergies
  • Lack manners and kindness
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